Shipping policy

PLEASE ALLOW 1-6 WEEKS FOR PRODUCT ARRIVAL! WE POST FREQUENT SHIPPING UPDATES (AND DELAYS IF APPLICABLE) ON OUR INSTAGRAM!

WHEN PRE-ORDERS ARE OPENED, PLEASE ALLOW ADDITIONAL TIME FOR THE PRODUCTION AND SHIPPING TO BE COMPLETED. WAIT TIMES MAY VARY BETWEEN 5-9 WEEKS.

WE DO OUR BEST TO SEND OUT ALL ORDERS IN A TIMELY MANNER. ONCE AN ORDER HAS BEEN PROCESSED, IT CAN NOT BE MODIFIED OR CANCELED.

IF YOUR ORDER IS RETURNED TO SENDER FOR ANY REASON, WE CANNOT ACCEPT RESPONSIBILITY. IF YOU NEED THE PACKAGE RESHIPPED, YOU WILL NEED TO PURCHASE A LABEL AND PROVIDE IT TO US VIA EMAIL (CONTACT@madefrombane) 

INTERNATIONAL CUSTOMERS MAY BE SUBJECT TO DUTIES AND FEES, WHICH ARE OUT OF OUR CONTROL. UNFORTUNATELY, WE CAN NOT COVER THESE FEES AND HAVE NO WAY OF CALCULATING THE CHARGE BEFORE YOUR ORDER IS PLACED. THESE FEES WILL BE LEVIED TO YOU UPON ARRIVAL OF YOUR ORDER.

PLEASE CHECK WITH YOUR LOCAL CUSTOMS OFFICE TO DETERMINE WHAT THESE ADDITIONAL COSTS WILL BE PRIOR TO YOUR PURCHASE.

WE ARE NOT LIABLE FOR ANY PACKAGES THAT ARE LOST OR STOLEN DURING SHIPMENT.

IF YOUR PACKAGE IS MARKED AS DELIVERED BUT YOU HAVE NOT RECEIVED IT, PLEASE OPEN AN INVESTIGATION WITH YOUR CARRIER. WE DO NOT SHIP ON WEEKENDS OR HOLIDAYS.

 

If the address on your order is correct and the shipping carrier that is in possession of your package marks your order as successfully delivered, we are not held responsible if you are not in possession of your items. We are not responsible for any theft, or mistakes made by said carriers.

 

When you purchase an item from our store, you are accepting the fact that errors or unexpected delays may arise in the timeframe of you purchasing the product, to the time it takes to get to your door. We guarantee that we will get you the items you ordered, no matter how many errors or delays come up. All we ask for is your patience in times where things happen that are out of our hands.